Booking Policies

Last Updated: July 23rd, 2017

By purchasing a tour from The Emerging Markets Project (EMP), you are agreeing to the Terms and Conditions set out in this policy, as well as any other terms and conditions found on the EMP website, or displayed on EMP documentation. When booking services with EMP, you have acknowledged that you have read, understood, and agree to the terms and conditions set out hereafter. If you have made a booking on behalf of another person, you are accepting these Terms on behalf of the other person, and have been given authorization to make this booking.


The Emerging Markets Project is a Canadian corporation, federally incorporated, and licensed as a Quebec-based travel agency – and therefore, subject to the laws of the OPC and Quebec government.


The Emerging Markets Project does not distribute the traveler’s information unless it is needed to book flights, land tours, or company visits. Any traveler is free to access this information through contacting the Emerging Markets Project.


Once a receipt has been provided to you, you are considered in a contract with EMP and your booking is considered confirmed. It is your responsibility to check the receipt carefully and report any incorrect or misspelled information on the receipt. You are required to report any inaccuracies or anomalies immediately. You will be responsible for ensuring the information provided to EMP is stated exactly as written in your passport and travel documentation. You agree to provide accurate and complete information to EMP. The Emerging Markets Project is not responsible for any errors or omissions occurring as a result of you having provided inaccurate, incomplete, or incorrect information.


When booking on behalf of other persons, you have been granted permission to book on behalf of said individual person. You will be responsible for the booking and for making all remaining payments after the deposit has been made, for maintaining communication to the person being booked with, and for informing EMP of any changes needed to any booking of the other person. You will also be responsible for providing accurate and verified information on behalf of the other person being booked for. Any errors made by you will be at your cost. The Emerging Markets Project is not responsible for any errors or omissions occurring as a result of you having provided inaccurate, incomplete, or incorrect information on behalf of the other person.


By booking a tour with The Emerging Markets Project, you are agreeing that you are at least 18 years old at the time of purchase. Anyone under the age of 18 upon their first deposit is considered a minor, and as minors are not eligible to book a tour with The Emerging Markets Project, their purchase is considered invalid. If you wish to attend a tour and you are under the age of 18 upon booking, you are required to email The Emerging Markets Project for review and approval. If you lie about your age at the time a deposit was made, returning your deposit will be at the discretion of the Emerging Markets Project.


You may request any special requirements during the tour. The Emerging Markets Project will do their best to accommodate any special requests when possible. If you are unable to complete some of the activities in the tour itinerary due to mobility issues or any other extenuating circumstance, The Emerging Markets Project is not liable to repay any expenses or portions of the tour. Additionally, the Emerging Markets Project will not be liable for any special requests that could not be accommodated.


Applicants must indicate any known medical issues or allergies upon deposit of their tour. Accepted applicants will be prompted to provide this information upon payment. Any known medical issues must be conveyed in the form at checkout, and any other medical restrictions, including pregnancies, must be disclosed. The Emerging Markets Projects has the right to deny tours based on medical issues if they believe the tour would not be well suited or dangerous for the applicant. In this circumstance, The Emerging Markets Project will contact the applicant and provide the deposit back and any other payments made, providing that the medical information or updates are provided prior to any bookings having been made.

It is your responsibility to ensure you are physically and mentally well enough to attend a tour. Many of the locations visited are remote and may not have the same medical facilities and services offered back home. You should seek medical advice prior to departing, ensure that you are up to date with vaccinations, and any medication necessary to travel. It is also your responsibility to inform your tour guide, any tour leaders, waiters, and hotel staff of any allergies that you may have. Overall, if you have any questions or concerns, it is your responsibility to contact The Emerging Markets Project prior to submitting a deposit.


You acknowledge that travel insurance is not included in the tour cost and that you are required to obtain any insurance necessary for the tour on your own. It is mandatory for every participant to have travel insurance that covers a minimum of medical, evacuation and repatriation coverage. We highly recommend you purchase insurance that includes cancellation, delay, loss damage or injury, or any inconvenience you may have while traveling. The Emerging Markets Project will not be held liable for losses that would have been preventable with insurance.


Pricing is subject to changes at any time, and tour prices may change within visits to our website. Any price decrease on tour packages will apply to new bookings only. The Emerging Markets Project reserves the right to add surcharges, taxes fees, in regards to increases in transportation or land tour costs, airport fees, operation costs, currency exchanges, increase in taxes. The Emerging Markets Project will notify the traveller in the fastest reasonable time after a price increase must be implemented.

In any circumstance where the pricing increases at a rate greater than 7% than the total price of the tour, you may choose to either cancel the booking without penalty or accept the price change. In the event you wish to cancel the booking without penalty, you must notify the Emerging Markets Project within 10 days of receiving notice.



Deposits are used immediately to begin reserving your accommodations and airfare. This locks in a great deal for you and ensures that your spot is guaranteed. As a result, all deposits are non-refundable. If you wish to cancel your tour more than 91 days prior to departure and no airfare has been booked, EMP may, at its discretion, offer you a deposit credit to travel on a future EMP tour of your choice.

Cancellation by Traveller

In the event a traveler of EMP wishes to cancel their tour with EMP, the traveler must contact EMP via email at stating that they wish to cancel the booking. Cancellations are subject to penalties. In the event of a cancellation, the following penalties apply:

  • 91 days and more before departure: Tour cost is refundable minus the non-refundable deposit. If your plane ticket has already been booked, the cost of airfare is non-refundable in accordance with airline policies. Please note that EMP will advise you a few days before your airfare is booked.
  • 90 to 61 days prior to departure: 60% of your total price is non-refundable.
  • 60 to 31 days prior to departure: 85% of your total price is non-refundable.
  • 30 days and less prior to departure: 100% of your total price is non-refundable.


Changes and Modifications by Traveller

Any requested modifications (including dates, rooming preferences, destination and airfare preference) are subject to the same cancellation penalties. EMP will work with the traveler to determine a solution in the event a change is requested. Modifications to airfare are subject to airline policy (see Airfare section below).

Cancellation by EMP

If EMP needs to cancel a tour for any reason, EMP will contact the traveler via phone and email to inform them of the cancellation. Travelers will be given two options:

  1. Automatic acceptance into any other open tour for the current and following year, or
  2. A refund in full (including the deposit)



Accepted travelers must select one of several payment schedule options upon checkout. Travelers agree to make all future payments no later than the dates indicated in the selected or established payment plan. An interest penalty of $5 per calendar day applies to payments received after the established dates. EMP reserves the right to cancel any traveler’s trip if payment is not received within 10 calendar days of the selected or established dates. If a traveler’s trip is canceled due to failure to provide payment, their trip will be refunded based on the cancellation penalties described above. Any accumulated interest penalties are non-refundable. Outstanding amounts will be re-invoiced or automatically charged to the credit card on file.


The flights provided by the Emerging Markets Project are included in the tour pricing. This includes international return flights between Canada and the destination, as well as domestic airfare within the destination. All flight taxes are included in the pricing. The Emerging Markets Project chooses flights based on flight route and pricing to find the best value for travelers. Pricing for the tour is also dependent on flight departure hub location.

Reservations made by EMP on behalf of the traveler are subject to standard airline policy. Policies vary by airline. It is the traveler’s responsibility to verify airline policies for all air carriers indicated on their ticket. Cancellations and modifications to airfare are 100% subject to the airline’s policy. Providing incorrect information to EMP may result in airfare being void, as per airline policy. EMP pricing does not include overweight or excess baggage fees – such additional fees are at the expense of the traveler as per airline policy.

Travelers are expected to be at the airport minimum 2-3 hours prior to the departure of their international flight. Travelers may check-in online directly with the airline when possible. EMP is not responsible for checking travelers into their international flights.


All prices on the EMP website include double occupancy unless otherwise stated. Check-in times vary by hotel. Tour guides will ensure that all travelers are properly checked-in to each property upon arrival. Travelers must respect all hotel policies. Assignment of rooms is done at random unless specified. Please advise us if you have any rooming preferences or others travelers with whom you would like to room.


It is the responsibility of the traveler to obtain proper travel documentation for their tour. The Emerging Markets Project is not liable for any traveler who is not permitted to travel due to missing or incorrect travel documentation including, but not limited to, visas, passports, travel restrictions, and vaccination documents. Your passport must be valid for 6 months after the travel date.

The Emerging Markets Project does not specialize in travel documentation. It is the traveler’s responsibility to seek and find any information required to travel to the tour location. Please contact us if you require assistance or resources.


The Emerging Markets Project takes exceptional measures to ensure the safety of travelers. However, the Emerging Markets Project is not liable for damage of travelers’ items during a tour. Additionally, any booking made separately from the Emerging Markets Project (i.e. outside of EMP’s itinerary) is at no liability to the Emerging Markets Project.

The Emerging Markets Project will do everything in its power to provide the resources for travelers to attend the location safely, and with enough information to prepare for the tour before departure and while traveling. However, each traveler is responsible for their behaviour, actions, and decisions during the tour. If a traveler becomes lost, or in trouble due to the traveler’s own actions or for not following directives, the Emerging Markets Project cannot be held liable.

While on tour, the traveler is taking on the risk of traveling to the location and participating in the activities planned. The traveler also accepts responsibility for learning about the location’s culture, weather, climate, safety issues, and laws.

The traveler agrees to pay for any damage to property and items and/or penalties incurred at the time of the tour, due to the traveler’s behaviour or misconduct.


Every participant agrees to images, photos are videos of themselves, or photos including themselves, taken by the Emerging Markets Project tour leaders, or other staff members to be used by the Emerging Markets Project for any purpose marketing related, without compensation or royalties.


The Emerging Markets Project is not liable in any way when the tour is disrupted, or any participant is injured, illness, damage, delay, during force majeure or an act of God.